okayplay Privacy Policy

Section 1

Your Privacy Matters to Us

At okayplay, we take the privacy and security of your personal information seriously. This Privacy Policy explains what data we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own information. By registering an account or continuing to use the okayplay platform, you acknowledge that you have read and understood this policy. We are committed to handling your data in a transparent, lawful, and responsible manner in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, the contact details for our support team are available in the footer of this page.

Section 2

Information We Collect

When you create an account on okayplay, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and personalised entertainment experience. This includes your full name, date of birth, email address, mobile number, and the details of the payment method you use for deposits and withdrawals. We also collect a copy of a valid government-issued Philippine ID as part of our Know Your Customer (KYC) verification process, which is required before your first withdrawal can be processed. In addition to information you provide directly, we automatically collect certain technical data when you access the platform — including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall performance of the service for players across the Philippines.

We may also collect information about how you interact with the platform, such as which games you play, how long your sessions last, and which features you use most frequently. This behavioural data is used in aggregate form to improve our product and to support our responsible gaming monitoring systems. We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. All data collection is conducted with your awareness, and you will always be informed of the specific purpose for which any additional information is requested. You have the right to decline optional data collection, though this may limit access to certain platform features.

Section 3

How We Use Your Information

The personal information we collect is used exclusively for the purposes described in this policy. We use your data to create and manage your account, verify your identity in compliance with Philippine regulations, process deposits and withdrawals, and provide customer support when you need assistance. Your contact details are used to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. We do not use your personal information to send unsolicited marketing communications unless you have explicitly opted in to receive them, and you may withdraw that consent at any time by contacting our support team.

We also use your data to fulfil our legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gaming monitoring as required under Philippine law. Aggregated and anonymised data may be used for internal analytics and platform improvement purposes — this data cannot be used to identify you individually. We will never sell your personal information to third parties for their own marketing or commercial purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or where required by law.

Section 4

Data Sharing and Third Parties

okayplay does not sell, rent, or trade your personal information to external parties. However, we do share certain data with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually bound to handle your data securely and only for the specific purposes for which it was shared. We conduct due diligence on all third-party providers to ensure they maintain data protection standards consistent with Philippine law and international best practices.

We may also disclose your personal information to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or regulatory directive. In the event that okayplay undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity — you will be notified of any such transfer and your rights under this policy will continue to apply. We do not share your data with any third party for advertising profiling or behavioural targeting purposes. All data sharing arrangements are reviewed regularly to ensure ongoing compliance with applicable privacy regulations.

Section 5

Data Security and Retention

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission (SSL/TLS), access controls that limit who within our organisation can view your personal data, and regular security assessments of our platform infrastructure. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security — we encourage you to use a strong, unique password for your okayplay account and to keep your login credentials confidential at all times.

Your personal data is retained for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations. Once the applicable retention period has expired, your data is securely deleted or anonymised. If you request account closure, we will confirm the retention period that applies to your data and explain what information we are legally required to keep.

Section 6

Your Rights and How to Exercise Them

As a registered user of okayplay based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data where we no longer have a lawful basis to retain it. You also have the right to object to certain types of data processing and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page.

We will respond to all data rights requests within a reasonable timeframe and in accordance with our obligations under Philippine law. In some cases, we may need to verify your identity before processing a request to ensure that your data is not disclosed to an unauthorised party. If you are not satisfied with how we have handled your personal data or responded to a rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will work with you to resolve any issues promptly and transparently. For more information about your rights under Philippine data protection law, you may visit the National Privacy Commission's official resources.

Section 7

Cookies and Platform Tracking

okayplay uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a user. Essential cookies are required for core platform functionality — such as keeping you logged in during a session and remembering your preferences — and cannot be disabled without affecting your ability to use the platform. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance for mobile users across the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features.

We do not use third-party advertising cookies or allow external ad networks to track your behaviour on the okayplay platform. Any tracking data collected through cookies is used solely for internal platform improvement and security purposes. Session data is automatically cleared when you log out or close your browser. Our cookie practices are reviewed periodically to ensure they remain aligned with current privacy standards and user expectations. If you have questions about specific cookies used on the platform, our support team can provide further details upon request.

Section 8

Changes to This Policy

okayplay reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered users through their account dashboard or registered email address. We encourage you to review this policy periodically so that you remain informed about how your personal information is being handled. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated policy. If you do not agree with any changes to this policy, you should discontinue use of the platform and contact our support team to request account closure. For any privacy-related questions or concerns, please reach out to us at the contact details provided in the footer below.